Refund and Returns Policy

Overview

Our refund and return policy remain applicable for a period of 30 days. Beyond this timeframe, we are unable to process any refunds or exchanges.
To be eligible for a return, items must remain unused, in their original packaging, and in the same condition as when initially received.

Certain goods are non-returnable, including:

  • Perishable products (e.g., food, flowers)
  • Intimate or sanitary items
  • Hazardous or flammable materials
  • Gases or liquids

Additionally, other non-returnable items include:

  • Gift cards
  • Downloadable software
  • Specific personal care and health items

A receipt or proof of purchase is mandatory for returns.
Do not return your purchase to the manufacturer.

Partial refunds may be granted under the following circumstances:

  • Books displaying evident signs of use
  • Opened media (e.g., CDs, DVDs)
  • Items not in their original condition, damaged, or missing parts due to causes beyond our control
  • Items returned beyond the 30-day delivery period

Refunds

Upon receiving and examining your returned item, we will notify you via email to confirm its receipt and update you on the refund status. If approved, we will initiate a refund and credit the original payment method within a few days.

Late or Missing Refunds

  • Review your bank account.
  • Contact your credit card issuer for updates regarding refund processing.
  • Communicate with your bank to understand their processing timelines.

If you have not yet received your refund, please contact us at [email protected].

Sale Items

Only items regularly priced are eligible for refunds. Sale items are non-refundable.

Exchanges

Exchanges are applicable solely for defective or damaged items. Please contact us via email at [email protected] and send your item to 385Z Rue Gérard-Morisset, Québec (La Cité-Limoilou), Quebec G1S 4V5, Canada.
If the item was received as a gift and shipped directly to you, you will obtain a gift credit for the return value. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the gift giver shipped the item to themselves initially, they will receive the refund.

Shipping Returns

Return items to 385Z Rue Gérard-Morisset, Québec (La Cité-Limoilou), Quebec G1S 4V5, Canada.

  • Shipping expenses are non-refundable and are the responsibility of the customer.
  • In the event of a refund, return shipping costs will be deducted.
  • Exchange times may vary based on your location.

For valuable items, consider using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of your returned item.

Need Assistance?

For inquiries regarding refunds and returns, do not hesitate to contact us at [email protected].